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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 207 comments received in the last 90 days.
03 June 2026
All options on buying the car were fully and clearly explained by Cameron. We didn't feel rushed or pressurised to buy a new car at any time.
02 June 2026
Great customer service. Timothy Green was excellent and helped me with everything.
31 May 2026
Jack explained everything very clearly and answered all our questions, we were his first "new car" sale. Phil was excellent in demonstrating the screen interface, explaining the apps, connecting our phones, advising re: charging. Much appreciated
27 May 2026
We really enjoyed what can sometimes be described as a stressful experience. We were extremely well treated by a professional and knowledgeable sales person. All communication was clear and straightforward throughout.
27 May 2026
From my initial enquiry about the purchase of my M2 CS I was looked after by Andrew Lidiard. He successfully secured the order and kept me informed to the order status from day one, through to collecting the car.
24 May 2026
My sales person Ben was superb from start to finish
24 May 2026
Good customer service all round - from the Business Manager to the Sales Executive we liaised with.
21 May 2026
Andy, as the salesman, was absolutely outstanding throughout. He demonstrated the highest standards of professionalism, taking the time to explain every step clearly and ensuring I felt fully informed at all times. His calm, confident manner made the
16 May 2026
Very helpful staff, not pushy.
15 May 2026
Quick - efficient- informative
13 May 2026
Andrew Lidiard, the salesman, had a relaxed, friendly manner. At no time did I feel under pressure. He answered all questions clearly and dealt promptly with each request. He kept me well informed of the cars progress. He had a sense of humour
03 May 2026
Great service from Neil Bowling who walked me through the whole process. Seamless.
03 May 2026
More than satisfied with the service recieved
30 April 2026
Ben Comerford at BMW York made my experience 1st Class. He was brilliant from start to finish and nothing was to much!
29 April 2026
I received excellent advice and service from Ben Comerford who was a pleasure to deal with. He made the whole process smooth and efficient and most importantly, enjoyable!
27 April 2026
Helpful staff, especially Neil Very efficient collection of new car Very satisfied with the car
11 April 2026
Efficient, friendly team, great sales & pick up process of my new car, Cameron made it very easy and very helpful with questions we had about our new BMW. Thank you
05 April 2026
A pleasure working with Vertu motors. All aspects undertaken with great professionalism and customer orientated treatment. Have dealt with Ben Comerford on previous purchases and he looked after us excellently.
04 April 2026
Both Chris Dearney and Andy Lidiard provided an excellent service and a great deal on my new X2. This is the 3rd BMW I have purchased from Andy. I was tempted to move away from BMW after >25yrs but Chris and Andy ensured the right deal to stay.
03 April 2026
Great car, excellent service. Very happy!
03 April 2026
Tim Green was a amiable, knowledgable and professional sales person. This made the buying experience completely stress free
03 April 2026
Tim was great. Super responsive and attentive. Strong communication too. Thank you Tim!
02 April 2026
Very helpful . Explained well. Good planning. Our sale executive Jack Nelson was very good.
29 March 2026
Benjamin Comerford at BMW vertu york was very professional and answered all our questions we had regarding pcp and purchasing the new car. Daniel was also very knowledgeable with what we needed to know. I would recommend them to family and friends.
28 March 2026
All my requirements were met and the purchase was completed without delay thanks to the efforts of Tim Green and the patience of Phil who took me through the intricacies of the new vehicle
27 March 2026
This is the second BMW I have bought from Vertu York and have dealt with the same person Tim Green on both occassions. Very knowledgable and customer friendly. The whole process was very simple and informative.
27 March 2026
From the buying experience to delivery, the process was well informed, timely and simple.
27 March 2026
Everyone I dealt with from Chris, the finance manager, Benjamin my sales executive and Adrian the Sales Manager made me feel valued
27 March 2026
We are very pleased with our new car and the service and help which we received.
25 March 2026
Neil Bowling helped me negotiate the complex documentation required during the purchase. He was patient, knowledgeable and honest. Neil is an asset to BMW York.
24 March 2026
The sales team at Vertu York were very friendly and polite, professional, knowledgeable and patient. In particular, Jack and Kallum. They gave me all the help and advice I needed and were very understanding of my requirements.
23 March 2026
Very friendly & knowledgeable staff. Super polite & helpful.
23 March 2026
Neil was very helpful and not pushy in the slightest. Helped me come to a quick conclusion to my need for a new or newer car.
16 March 2026
Tim and the team at Vertu BMW York were great
16 March 2026
I have bought several cars from Vertu BMW, in particular, Andrew Lidiard. Andrew is professional, courteous and always supports me before, during and after purchasing my new car.
06 June 2026
Jeremy is brilliant
06 June 2026
Work on our car was, as usual, first class. Reception staff were all extremely friendly and efficient throughout the process. Special thanks to Sarah Gillespie who arranged a courtesy car and kept us fully informed. A great ambassador for BMW!
06 June 2026
Top class service and support as always ????
06 June 2026
My car needed quite a few things done, and it was all completed on time. The staff were all really good and looked after me. Thankyou.
05 June 2026
Work done as required. No issues.
04 June 2026
Very satisfied with the service you have provided me in this instance.
04 June 2026
Sophie, who I deal with is so lovely. Always helpful and I now book everything through her and not the call centre!
04 June 2026
Excellent communication and flexibility with drop off and pick up times.
03 June 2026
Very well informed, Sarah and Adrian were great.
03 June 2026
Fast and efficient service from Jeremy .
03 June 2026
Booking appointment was good and hire car was available as expected. Was surprised bit hire car was a Mini as I drive an X3. Also car was not washed inside and out as was offered and I confirmed wanted done. Not was I expected
03 June 2026
Went in to get diagnostic on inlet manifold, general diagnostic done with additional charge quoted to check manifold
02 June 2026
Friendly and helpful reception staff
02 June 2026
Cavalier attitude from both the service manager and the dealer principal think they are better than their clients and if not happy advised to take it to BMW UK or the ombudsman and even sent me the details to do that - which I have and BMW not respon
02 June 2026
All went as expected
02 June 2026
Smooth booking process. Professional and friendly staff. Valet included
01 June 2026
Sarah was helpful and friendly just what you want in a service adviser
01 June 2026
Requested wheel repair number, you forgot to send it 2 twice. Currently waiting for my 'service video', 3 times asking, + call to branch, 2 weeks pass, still waiting. Very poor, also incorrectly listed my warranty info, bought 3 years you listed 2.
01 June 2026
It was a very proactive experience with calls before and during the work being done, with clear pragmatic options being provided. Exactly the opposite to Landrover who I recently moved away from due to the poor customer care.
01 June 2026
Very good service and kept updated by Jeremy who was very helpful.
31 May 2026
Completly satisfied with the mot and brake fluid change, was kept informed and no problems with anything.
31 May 2026
Called in to ask if they could input the details required to complete the steering wheel recall notice which they did while I waited- all completed and as I have not heard from BMW I assume all is correct with my car.??
29 May 2026
Overall good service
28 May 2026
Prompt attention ready when I was told the time.Reception staff as always on the ball
28 May 2026
Brilliant service!
28 May 2026
All fine with the car service. A touch expensive, does the free health check incur labour charges? The complimentary wash was disappointing, lots of stand out water marks where it had not been dried properly.
28 May 2026
Very easy drop off and pick up. Courtesy car was good. My car was washed inside and out. Very nice.
28 May 2026
Good customer service - simple booking process, good feedback on condition and future service requirements
28 May 2026
I have always had a positive experience with Vertu. I bought the car from the York garage two years ago have come back for services and MOTs ever since. It's pricey but if anything goes wrong I know that they have full access to the car's history.
27 May 2026
I would have liked to get the vehicle back a little earlier in the day. Apart from that, the service was excellent.
27 May 2026
Very professional
27 May 2026
The service from the customer service reps was very good but not all the parts needed for my service were ordered so delayed it by a day then when I picked the car up all the tyre pressures were incorrect
27 May 2026
Prompt service and very efficient
27 May 2026
Friendly team and work done on time while I waited.
24 May 2026
From arriving at Vertu York for the work that had to be carried out the overall customer service given was very professional and exemplary, including the final BMW Safety Check being explained perfectly clear by the workshop Service Team and Manager
24 May 2026
My problem with the car was dealt with efficiently and on time, the service assistant, Holly, was very helpful and kept me informed about the timing. Particular thanks to her,
24 May 2026
Excellent service from all involved, from service reception advisor, technicians and managers.
24 May 2026
Efficient and polite service. Needed to change the date which was done without fuss.
23 May 2026
Everything went absolutely smoothly including the curtesy car.
23 May 2026
The service staff are 1st class. Explain everything thoroughly and always courteous and polite. Jeremy is outstanding.
23 May 2026
Kept me in touch Esp. Holly, Jeremy, Sophie on the desk and Grant and the mechanic largely involved - sorry his name escaped me
23 May 2026
Sarah Gillespie was fantastic and went above and beyond to make sure we were both informed and looked after and had the courtesy car extended when the parts were unavailable. Nothing was too much trouble and she is a credit to your business.
20 May 2026
Anomaly with brake service instantly rectified. Zero hesitation to offer a great courtesy car when part delivery delayed. Great complimentary wash and vac.
20 May 2026
Fantastic helpful staff in the Service Area
20 May 2026
Spot on from the start to the finish of my appoitment. The staff with whom i spoke with were most helpful and very polite.
20 May 2026
Friendly professional service from all
20 May 2026
Excellent customer service with polite and knowledgeable staff
20 May 2026
VERTU BMW York dealt with my issue with care and diligently sorted out the problem. Moreover the car was fully valeted before return and this was a great bonus
19 May 2026
Exceptional as always. Easy to book in, great facilities and car ready in time. Cant fault service or people. Thank you!
19 May 2026
Happy with the service went seamlessly.
19 May 2026
I needed the car back by 2pm and it was ready at 1pm , cleaned and washed.
18 May 2026
Work was carried out as agreed and within time scale. Pleasant helpful reception staff.
17 May 2026
Great service, Sophie was excellent as always
17 May 2026
There were a whole series of problems s and mishaps with the servicing of our car. Instead of being in 1 day it was a full week
17 May 2026
Great service and friendly staff
16 May 2026
Problems fixed that needed to be, estimate given for optional further work.
16 May 2026
1. Booking was easy. I was sent a reminder and I just called (telephone) and booked. 2. On the day I arrived and was greeted at reception and introduced to the service manaager. 3. The service manager (Sarah.Gillespie@vertumotors.com) spoke to me
15 May 2026
Good service and I felt well looked after by Sophie
15 May 2026
Everything sorted and finished earlier than expected.
15 May 2026
Very well kept centre staffed by pleasant, helpful people. All the information I wanted about new modles. Very comfortable place to be while waiting for my own car to be serviced service.
15 May 2026
To thank the staff for their service.
15 May 2026
Efficient with good advice on follow up mtce work.Friendly and knowledgeable
15 May 2026
Very Easy to book, well organised and excellent communications. Reception very proficient.
13 May 2026
Overall very good as usual. I only do around 5k per year and my car had only recently passed its MOT with no advisories. Despite this according to BMW I needed a load of expensive work doing. I would question whether this was accurate.
13 May 2026
Took nearly 4 weeks to get the car booked in . Supposed to be here n for 1'day and was in for 3
13 May 2026
Excellent service and very good value
13 May 2026
I always feel confident that my car is in the best possible condition by using Vertu. They are helpful and very friendly.
13 May 2026
Jeremy was very professional and very polite. I felt he went above and beyond to assist me and rearranged my repairs quickly, to accommodate my personal work schedule. I was kept up to date with the progress, & payment options were given & discussed.
13 May 2026
Delivered car for minor issue at 9am for an agreed 1pm collection Attended at 1pm and vehicle not ready, no prior communication to that effect
13 May 2026
Prompt professional service considering we were on holiday and needed assistance
09 May 2026
Communication, timings
08 May 2026
I was initially greeted by your receptionist who fussed over me and fully appreciated I needed to wait for my vehicle but also work remotely. Post recall work, a very smiley and lovely Sophie explained how everything went making sure I was content.
08 May 2026
My car was making a noise which wasn't there before bmw didn't want to know!! Bear in mind it was the breaks & they just ignored it every disappearing.
07 May 2026
Fitted me in despite a busy week and returned car to me as unable to drive this week
06 May 2026
Recall appointment quick and easy to agree. Work done well within estimated time. Complementary car clean very good. Car inspection video report unexpected but welcome. Good communication .All in all a very satisfactory experience
06 May 2026
I bought the car from sandal and has previously had its servicing done at sandal (previous owner). I live equidistant from vertu and sandal so i had a choice to make . I have always had a great experience at york so decision made.
06 May 2026
Very helpful and understanding
05 May 2026
Holly was very professional
05 May 2026
I'm sure the work has been carried out satisfactorily. However, when I collected the car it had not been washed, which caused a slight delay.
05 May 2026
Professional staff, friendly and polite. Several checks made to ensure myself and wife were happy and had drinks as we had chosen to wait whilst the work was undertaken. A video outlining potential additional work was received, which was helpful.
04 May 2026
Everything was well organised, i had an appropriate courtesy car and the staff were friendly and polite
04 May 2026
It took too long from booking in to appointment date approx 3 weeks
03 May 2026
The end result was satisfactory. The complaint was resolved and generous compensation offered and accepted.
03 May 2026
Tallulah = great service, technician = assumed great. Drop off with key out of hours - brilliant. However stop trying to upsell me in the online check in process. And your saving water thing on not getting the car cleaned is hogwash (continued)
03 May 2026
Human touch. Reception and service advisor helpful, friendly and informative.
03 May 2026
The online booking didn't work fully because it hadn't picked the extra work from the comments box.Also the drive to have online check in and the key drop boxes feel a bit impersonal to me for a premium brand.
30 April 2026
Work done as requested and car ready earlier than estimated time. Only improvement would be for the complimentary vehicle check report to arrive sooner as this was sent 30mins before I collected the car.
29 April 2026
No issues and went well
29 April 2026
Chased for updates. A little slow on collection, waiting in waiting area whilst service managers talked amongst themselves.
29 April 2026
My service was completed as promised. The staff were very pleasant and efficient.
29 April 2026
Clear communication and good service
29 April 2026
After being told to bring the vehicle in at 9/ 9.30, then waiting until 2.30/3 . Having also asked for ASAP , others picking their vehicle before me although dropping after me. Was told they had appointments. What was mine !!!
29 April 2026
Excellent service from the service department staff... friendly, professional and efficient.
28 April 2026
Visit was managed by Holly. She was really good and friendly. Very impressed with the courtesy vehicle. Would definitely consider buying a hybrid car in the future.
27 April 2026
Quick and efficient service
27 April 2026
Quoted me a price for brakes which was completely incorrect. Told me car was ready for pick up and then decided needed back brakes when they knew they were buying the car!
27 April 2026
Staff all very professional & friendly & service was quick - thanks
27 April 2026
Sorted in a timely fashion
27 April 2026
Courteous and professional staff who tried to be as helpful as possible
27 April 2026
Excellent efficient service.
27 April 2026
The reception/ booking in was great and professionaly done. The BMW booking app would not let me book Vertu York but would allow Sytner or Marshall's- why?
27 April 2026
Much better service than previous visits
26 April 2026
Service appears to have carried out well. Good communications. Car returned pristine.
26 April 2026
I have been a long-term and returning customer. I have given a 4-star rating this time because I didn't receive confirmatory messages or an invitation check in till close to appointment. I had to ring to confirm.
25 April 2026
Provided loan car and kept me in touch with the progress of repair
22 April 2026
Excellent customer service. Car was dealt with quickly and efficiently excellent feedback explaining the extent of repairs required. I am a very happy customer
22 April 2026
All easy
21 April 2026
The service and staff are always flawless.
21 April 2026
Sophie, my contact, went above and beyond
21 April 2026
Tallulah was extremely helpful, sorted the recall inspection quickly and arranged the car to be ready and returned as promised. She has a very good manner and come across well on the phone.
20 April 2026
Absolutely brilliant as usual! Sophie is an absolute asset to BMW York!
20 April 2026
Lots of issues. Lack of basic customer service and communication. Dirty car and oil fingerprints on white leather.
19 April 2026
Disappointed to be left waiting 45 mins to hand my keys over and pick up a loan car.
17 April 2026
Friendly and efficient service.
16 April 2026
Friendly efficient service
16 April 2026
What I arranged by phone with Liam was questioned and not honoured. The air bag was also not seated correctly and the service manager had to fix it outside
15 April 2026
Very smooth and helpful
15 April 2026
Sophie Cook was amazing, great help and great service. Called me to let me know all was done, followed by emails. Can't recommend enough.
15 April 2026
Comfortable professional courteous service
14 April 2026
Always a pleasure to bring my cars here. Friendly helpfull staff all the way down the line. Kept informed of progress at regular intervals. Nice clean comfy waiting area and plenty of coffee. All good.
14 April 2026
Always friendly and made to feel welcome
14 April 2026
Recall service work was excellent. However free Health Check report claimed washers were not working and I was quoted £202.69 to repair them. I found there was nothing wrong with them.
14 April 2026
The service was brilliant, no complaints
14 April 2026
A straightforward job was done in a reasonable time.
14 April 2026
Great efficient service
14 April 2026
Excellent service from start to finish
13 April 2026
Holly was friendly and explained the process clearly and concisely
09 April 2026
Helpful staff. Work done thoroughly.
08 April 2026
Booked for 1 1/2 hours but took 3 hours as I had 2 new tyres also. It should not take 1 1/2 hours to fit tyres. Also bill included all service costs even though I have a 5 year service package. No apology for delay or incorrect bill.
08 April 2026
Sophie Cook and Neal service manager v good
07 April 2026
Absolutely no problems from checking-in to collecting my car. All very professionally handled and much quicker than expected.
02 April 2026
Very efficient service, love the self serve drop off and collection. Really good communication both written and by phone.
01 April 2026
Because I was handed the vehicle back with a fault they had not plug the new sensor in the plug was hanging out I repaired it myself
30 March 2026
polite, well looked after and efficient.
30 March 2026
Good staff and service
29 March 2026
Very impressed with the video
28 March 2026
Visited BMW twice for a tyre problem and hasn't been solved
28 March 2026
Great service
28 March 2026
Staff were great, standard of service was good, the booking/scheduling system is terrible
27 March 2026
Everyone highly efficient and friendly from the start
27 March 2026
The service centre was efficient and the staff were friendly and polite. Thanks to Holly who provided the customer service on the day.
27 March 2026
Efficient and kept me informed as the work progressed
25 March 2026
Holly made sure everything went smoothly from start to finish on service reception . When asked questions ,was very knowledgeable. Nice to see good service in a big company
24 March 2026
MOT was all good and the team were very friendly. The only downside I would say was that I had to wait quite a while to get my car seen to but apart from that I was grateful for the time put into my car.
24 March 2026
Thorough. Professional and no airs and graces.
24 March 2026
Hassle free visit.
24 March 2026
Kept informed of the process all along
23 March 2026
Friendly reception: prompt attention. Concern that video figures for tyre tread depth differed from report
21 March 2026
Good communication
20 March 2026
It took longer than I thought for the work to be done and the rear tyre valve cap was missing, otherwise the service was very good.
20 March 2026
Excellent service. Reception staff friendly and efficient and job was completed on time.
19 March 2026
Our communications with Holly were great. She gave us regular updates on what was happening with the vehicle and came back to us quickly when we asked questions. I might have a star because engine cover was slightly loose when the car was returned.
19 March 2026
Very smooth process and provided with information and updates on my car
19 March 2026
I have used my main dealer for over 20 years.I have bought a few cars and got my parents to buy one and one of my sons .I know some of the staff that have been there since it was castle BMW York always enjoyed the service and the chats.
19 March 2026
Clear communication, amazing service
17 March 2026
Only reason I gave 4 is I was told the courtesy car back for 8 am for another customer but it sat where I left it for the entire time I was there. I was at the garage for 5 hours while I could have been at home
17 March 2026
Excellent service very high standard staff very helpful
17 March 2026
Work done on time. Kept well informed. Staff and particularly the receptionist Sophie were excellent.
16 March 2026
After dropping my car at the garage for the service I was phoned to be told there was no record of my service plan, Tim Green confirmed it was correct, but I have had no response as to why it is not on your records
16 March 2026
Job wasn't completed correctly. Tried to overcharge me by £80 from the booked price. Blamed BMW for the error. Representative was rude and arrogant and not well suited to a customer facing role.
16 March 2026
It was easy to book a service, a communication was good, and I am satisfied with the job.
16 March 2026
Had to wait 15mins from drop off time to be seen. Wasn't put on Sarah's system so she saw me as soon as it came up for her. Didn't get a health check
16 March 2026
Great customer service
16 March 2026
The whole process was thoroughly professional and I was kept up to date through the service. The service receptionist was even concerned that as my car had been ceramic coated she was worried that washing it would not be to standard they wanted
15 March 2026
The quality of the service at Clifton
15 March 2026
The vehicle inspection video and narrative was very reassuring. Staff polite and courteous.
14 March 2026
Kept in touch throughout and car ready when expected
14 March 2026
All great but had to wait for valet when told it would be ready for 3.30
13 March 2026
Car scratched in multiple places during terrible clean which meant a return to try and remedy. Also £430 for a 12 month old electric car getting a filter and brake fluid change seems massively excessive but no doubt funds multi million £ showroom.
13 March 2026
Excellent service
13 March 2026
Extremely helpful - assisted me without pre appointment and resolved the issue immediately
FIND Vertu York BMW
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 820
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08.00 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 1:00
- Sun:Closed
Phone
- 01904 376 822
York, Scarborough, Bridlington, Selby and Driffield
Address
- Clifton Moorgate, Clifton Moor, Yorkshire, YO30 4WR
Opening Hours
- Mon–Fri:09:00 - 18.30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01904 376 820
York, Scarborough, Bridlington, Selby and Driffield
05 June 2026
Staff are very efficient. Staff are very friendly and welcoming. They spend a lot of time with you making sure you get the right car.